a33bmw Privacy Policy

Who We Are

a33bmw ("we", "us", "our", "the Platform") is an online casino and sports betting platform operated for the entertainment of adult players in Bangladesh and other permitted markets. The a33bmw platform is accessible at https://a33bmw.net and through any associated mobile or desktop applications.

As the data controller, a33bmw is responsible for the personal data collected through the platform and for determining the purposes and means by which that data is processed. Any questions regarding this Privacy Policy or our data handling practices may be directed to our support team at the contact details provided in Section 13.

This Privacy Policy applies to all personal data processed in connection with your use of the a33bmw platform, including data collected during registration, account operation, deposits, withdrawals, game participation, marketing communications, and customer support interactions.

Personal Data We Collect

a33bmw collects personal data through a variety of channels, including account registration forms, transaction records, customer support interactions, and automated technical systems. The categories of personal data we collect are set out below:

Where you have provided personal data about a third party (for example, when nominating an emergency contact), you confirm that you have obtained that person's consent to share their data with a33bmw for the stated purpose.

How We Use Your Personal Data

a33bmw processes your personal data for the following purposes, each of which is grounded in a specific legal basis as described in Section 4:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and process account closure requests.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank partners, and to maintain accurate financial records.
• Fraud prevention and AML compliance: To detect and prevent money laundering, fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities. This includes automated risk-scoring of account behaviour.
• Customer support: To respond to your enquiries, resolve disputes, and process complaints through our live chat and email support channels.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and improve the performance, stability, and user experience of the a33bmw platform.
• Marketing communications: To send you promotional emails, SMS notifications, and in-platform messages regarding bonuses, new games, and seasonal offers — where you have provided consent or where we have a legitimate interest. You may opt out at any time via account settings or by contacting support.
• Responsible gaming: To monitor gambling patterns for signs of problem gambling behaviour, enforce self-exclusion requests, and apply deposit and loss limits as configured by you or required by our responsible gaming obligations.
• Legal compliance: To comply with any applicable legal or regulatory obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

Legal Basis for Processing

a33bmw processes your personal data on the following legal grounds, depending on the specific purpose involved:

• Contractual necessity: Processing that is necessary to perform our contract with you — including account registration, transaction processing, game access, and customer support — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering legislation, financial record-keeping requirements, and responses to lawful orders from competent authorities.
• Legitimate interests: Processing carried out for a33bmw's legitimate business interests, including fraud prevention, platform security, internal analytics, and direct marketing to existing customers, where those interests are not overridden by your fundamental rights.
• Consent: Where none of the above grounds apply — most commonly for certain categories of marketing communication — a33bmw will seek your explicit consent before processing your data. You have the right to withdraw consent at any time without detriment.

Data Sharing with Third Parties

a33bmw does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of trusted partners and service providers, strictly for the purposes described in this Privacy Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners (including Dutch-Bangla Bank, City Bank, BRAC Bank) receive the minimum financial data necessary to process your transactions.
• Identity verification providers: Third-party KYC/AML service providers may process copies of your identity documents to verify your age and identity as required by our responsible gaming and fraud prevention obligations.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised technical data (e.g., session tokens, game round IDs) solely for the purpose of delivering and auditing game outcomes. These providers do not receive your name, contact details, or financial data.
• IT and hosting infrastructure: Cloud hosting and infrastructure providers that store and process platform data on our behalf under strict data processing agreements.
• Law enforcement and regulatory bodies: Where required by a lawful order, court order, or binding regulatory instruction, a33bmw may disclose personal data to competent governmental authorities. We will notify you of any such disclosure to the extent permitted by law.

Data Retention

a33bmw retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with a33bmw, plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping practice.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction to satisfy AML and financial compliance obligations.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Customer support records: Retained for three (3) years following the resolution of the relevant support interaction, unless required longer for dispute or legal purposes.
• Marketing consent records: Retained for the duration of the consent period plus three (3) years, to demonstrate compliance with consent obligations.
• Technical and usage logs: Retained for up to twelve (12) months from the date of generation, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is used, the anonymised data may be retained for analytical purposes without time restriction, as it no longer constitutes personal data.

Cookies & Similar Technologies

a33bmw uses cookies, web beacons, local storage objects, and similar tracking technologies to deliver a functional, personalised, and secure platform experience. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to operate correctly. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without materially impairing your ability to use the platform.
• Performance and analytics cookies: Used to collect anonymised data about how visitors navigate the platform — including pages visited, session duration, and error events — to help us improve performance and stability. No personally identifiable information is collected by these cookies.
• Functionality cookies: Used to remember your preferences, such as language settings, preferred game categories, and notification configurations, so that you do not need to re-enter them on each visit.
• Marketing and targeting cookies: Used to deliver relevant promotional content within the platform based on your activity history. These cookies are only set where you have provided prior consent.

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the a33bmw platform. For most modern browsers, cookie management options are accessible via the browser's Privacy or Settings menu.

Your Privacy Rights

As a data subject, you have the following rights with respect to the personal data that a33bmw holds about you. To exercise any of these rights, please contact our support team using the details in Section 13. We will respond to all verified requests within 30 days.

• Right of access: You may request a copy of all personal data a33bmw holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by a33bmw. Minor details such as contact information may be updated directly in your account settings.
• Right to erasure ("right to be forgotten"): Subject to our legal retention obligations, you may request that a33bmw delete your personal data. We will honour erasure requests to the maximum extent permissible under applicable law.
• Right to restriction of processing: You may request that a33bmw restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that a33bmw provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where a33bmw relies on legitimate interests as the legal basis, including objecting to direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Children's Privacy

The a33bmw platform is strictly intended for adults aged 18 years and above. a33bmw does not knowingly collect or process personal data from any individual under the age of 18. Age verification is conducted during the registration process and as part of our ongoing KYC programme.

If a33bmw discovers that personal data has been collected from a person under 18, that data will be immediately deleted, the associated account will be closed, and any funds held in the account will be returned after review in accordance with our responsible gaming and fraud prevention policies.

If you are a parent or guardian and believe that your child may have registered an account on the a33bmw platform, please contact our support team immediately at [email protected] so that we can take prompt action.

Security Measures

a33bmw employs a multi-layered approach to information security, designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• Transport layer encryption: All data transmitted between your device and the a33bmw platform is encrypted using TLS 1.2 or higher, providing 256-bit encryption strength.
• Encrypted data storage: Sensitive personal and financial data stored on a33bmw servers is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within a33bmw's internal systems is strictly role-based. Only authorised personnel with a demonstrated need to process specific categories of data are permitted access.
• Intrusion detection: a33bmw's infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous data flows by automated security systems and a dedicated security team.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their a33bmw accounts. This provides a critical additional layer of protection against unauthorised account access.
• Regular security audits: a33bmw commissions periodic independent security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights, a33bmw will notify affected players promptly in accordance with our incident response procedures.

International Data Transfers

a33bmw's primary infrastructure is hosted in data centres that may be located outside Bangladesh. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, a33bmw ensures that appropriate safeguards are in place, including:

• Contractual obligations requiring the recipient to maintain data protection standards equivalent to those applied by a33bmw.
• Use of hosting providers and sub-processors that operate under internationally recognised data security certifications (e.g., ISO 27001).
• Anonymisation or pseudonymisation of data where full personal data transfer is not required for the specific processing purpose.

By using the a33bmw platform and submitting your personal data, you acknowledge and consent to the transfer, storage, and processing of your data in the manner described in this section.

Amendments to This Privacy Policy

a33bmw reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. The "Last Updated" date at the top of this page and in the Hero section will be revised whenever a material change is made.

Where changes are material — meaning they significantly affect the way we process your personal data or your rights in relation to it — a33bmw will take reasonable steps to notify you. This may include a notice displayed on the platform upon your next login, or an email notification to the address registered on your account.

Continued use of the a33bmw platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material amendment, you must discontinue use of the platform and request account closure by contacting support.

Contact Us & Privacy Complaints

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how a33bmw has handled your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the a33bmw platform. Average response time is under 5 minutes during Bangladesh Standard Time (UTC+6) peak hours.
• Email: [email protected] — responses are provided within 24 hours on business days. Please include "Privacy Request" in the subject line of your email to ensure prompt routing to our data protection team.

Privacy complaints are handled with the same priority as formal disputes. Upon receipt of a verified privacy complaint, a33bmw will acknowledge the complaint within 48 hours and provide a substantive response within 30 calendar days. If you are not satisfied with our response, you may seek further recourse through any competent dispute resolution channel available in your jurisdiction.